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Privacy policy

 

Introduction

We manage your personal data in connection with the purchase of our products and the use of our services available through our website.

 

Your privacy is important to us. We want to ensure that you feel safe and well-informed when using our services. This privacy policy is designed to clearly explain how we collect and process your personal data when you access our services.

 

If you choose not to share your personal data, you won’t be able to use our services or purchase our products online, as some information is required for them to function properly. However, you may explore your web browser’s privacy settings to adjust your level of security.

 

Additionally, our websites may contain links to third-party platforms. We are not responsible for their privacy practices or content, as these sites are not covered by our policy.

How do we define personal data?

Personal data refers to any information that can identify an individual, either directly or indirectly. This includes obvious details like your name, address, and personal identification number, but also elements such as your photo or IP address.

 

Additionally, when it comes to "data portability," personal data also includes information generated by you, such as your order history.
Who is the controller of the personal data?
- Name: INNO Studio S.A.S.
- Address: 2, Rue Saint Christophe, 57330, Roussy-Le-Village, France
- R.C.S. number: 980 849 822 (France)
- V.A.T. number: FR61980849822

What kind of data do we collect?

When you make a purchase

When you buy a product from our website, we collect your name, email address, postal address, phone number, IP address, and any other information you provide during the purchase process. We also record details of returns and exchanges. Additionally, we and/or our payment processors may collect and store payment details such as card type and expiration date. We also save all communication with our support team and any warranty-related requests.

When you create and use a user account

Some of our services require account registration. If you create an account, we collect the contact details and identity information you provide. We also process data related to how you use the app and store software debug information.

When you visit our website

While browsing our website, we collect information such as your IP address and data on how you interact with the site, including debug details. More information on this can be found in our Cookies section.

When you subscribe to our communications

If you sign up for our newsletters, we collect the contact details you provide.

How do we use your data?

We use your personal data to:

Process purchases and related services

This includes handling your orders, processing payments, preventing or detecting fraud, sending delivery status notifications, contacting you in case of delivery issues, responding to inquiries, and providing warranty and customer support services.

Analyze usage and improve our products & services

We track how visitors interact with our website, products, and services to enhance their functionality, identify errors, and ensure smooth technical operations.

Send newsletters, promotions & marketing materials

We send special offers and updates about new or existing products and services via email, social media, and third-party platforms. This may involve sharing customer identifiers, such as an encrypted email address or device ID, with partners (such as Google) to display relevant ads on third-party websites and apps.

How long do we keep your data?

We retain your personal data only for as long as necessary to provide our services or as required by law. Once this period ends, your data will be deleted or anonymized.

 

However, we cannot remove your data if legal obligations require us to keep it—for example, due to bookkeeping regulations or an ongoing contractual relationship.

Where is our data stored?

Your personal data is stored and maintained within the European Union (EU) and the European Economic Area (EEA).

 

However, in some cases, we may share your data with selected suppliers outside the EEA when they provide services on our behalf. When this happens, we ensure that appropriate safeguards are in place to protect your personal information and rights. We only work with trusted partners and take necessary measures to ensure the secure transfer of your data.

What are your rights?

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases, we may decline your request as permitted by law.

 

- Right to Access / Know: You may request access to the personal information we hold about you, including how we use and share it.
- Right to Delete: You may request that we delete the personal information we maintain about you.
- Right to Correct: You may request corrections to any inaccurate personal information we hold about you.
- Right of Portability: In certain circumstances, you may request a copy of your personal information and ask us to transfer it to a third party.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may request that we stop "selling" or "sharing" your personal data or opt out of the use of your personal data for targeted advertising. If you visit our site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt-out of the "sale" or "sharing" of information on the device and browser you use.
- Restriction of Processing: You may ask us to stop or limit how we process your personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent.
- Appeal: If we decline your request, you may appeal our decision by replying directly to our denial.
- Managing Communication Preferences: You can opt out of receiving promotional emails at any time via the unsubscribe option in our emails. Please note that opting out of promotional emails does not stop non-promotional emails, such as those about your account or orders.

 

You can exercise any of these rights by using the options available on our site or by contacting us via the contact details provided below.

 

We will not discriminate against you for exercising these rights. To process your request, we may need to collect some information to verify your identity, such as your email address or account details. If applicable laws allow, you may designate an authorized agent to make requests on your behalf. We will require proof that you’ve authorized the agent and may ask you to verify your identity directly. We will respond to your request in a timely manner, as required by law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by reaching out to us again using the contact details below. Alternatively, you may lodge your complaint with your local data protection authority.

Cookies

We use cookies to enhance and improve our site and services, such as remembering your preferences and actions, running analytics, and better understanding user interactions with our services. This is done in our legitimate interest to manage, improve, and optimize our services. We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and ads, both on our site and across other websites.

 

Most browsers accept cookies by default, but you can configure your browser to remove or reject cookies through its settings. Keep in mind that blocking or deleting cookies may negatively affect your user experience, potentially causing some features or services to not function correctly or become unavailable. Furthermore, blocking cookies may not entirely stop how we share information with third parties, such as our advertising partners.

Third-party websites & services

Our site may contain links to third-party websites or online platforms that we do not operate or control. If you visit these external sites, we encourage you to review their privacy policies, security measures, and other terms and conditions. We do not guarantee or take responsibility for the privacy or security practices of these third-party sites, nor for the accuracy, completeness, or reliability of any information they provide.

 

Please be aware that any information you share on public or semi-public platforms, including third-party social networking sites, may be visible to other users of the services and/or those third-party platforms, and may be used by us or third parties without limitations.

 

Our inclusion of these links does not imply any endorsement of the content on these external platforms or their owners/operators, unless otherwise stated on our services.

Amendments

We may amend or update this policy occasionally. Any changes will take effect once the updated policy is published on our websites.

Contact

If you have any further questions about your personal data, please reach out to us via email, and we will do our best to assist you.