Privacy policy
Introduction
We manage your personal data in connection with the purchase of our products and
the use of our services available through our website.
Your privacy is important to us. We want to ensure that you feel safe and
well-informed when using our services. This privacy policy is designed to clearly
explain how we collect and process your personal data when you access our services.
If you choose not to share your personal data, you won’t be able to use our
services or purchase our products online, as some information is required for them
to function properly. However, you may explore your web browser’s privacy
settings to adjust your level of security.
Additionally, our websites may contain links to third-party platforms. We are not
responsible for their privacy practices or content, as these sites are not covered
by our policy.
How do we define personal data?
Personal data refers to any information that can identify an individual, either
directly or indirectly. This includes obvious details like your name, address, and
personal identification number, but also elements such as your photo or IP address.
Additionally, when it comes to "data portability," personal data also includes
information generated by you, such as your order history.
Who is the controller of the personal data?
- Name: INNO Studio S.A.S.
- Address: 2, Rue Saint Christophe, 57330, Roussy-Le-Village, France
- R.C.S. number: 980 849 822 (France)
- V.A.T. number: FR61980849822
What kind of data do we collect?
When you make a purchase
When you buy a product from our website, we collect your name, email address,
postal address, phone number, IP address, and any other information you provide
during the purchase process. We also record details of returns and exchanges.
Additionally, we and/or our payment processors may collect and store payment details
such as card type and expiration date. We also save all communication with our
support team and any warranty-related requests.
When you create and use a user account
Some of our services require account registration. If you create an account, we
collect the contact details and identity information you provide. We also process
data related to how you use the app and store software debug information.
When you visit our website
While browsing our website, we collect information such as your IP address and data
on how you interact with the site, including debug details. More information on this
can be found in our Cookies section.
When you subscribe to our communications
If you sign up for our newsletters, we collect the contact details you provide.
How do we use your data?
We use your personal data to:
Process purchases and related services
This includes handling your orders, processing payments, preventing or detecting
fraud, sending delivery status notifications, contacting you in case of delivery
issues, responding to inquiries, and providing warranty and customer support
services.
Analyze usage and improve our products & services
We track how visitors interact with our website, products, and services to enhance
their functionality, identify errors, and ensure smooth technical operations.
Send newsletters, promotions & marketing materials
We send special offers and updates about new or existing products and services via
email, social media, and third-party platforms. This may involve sharing customer
identifiers, such as an encrypted email address or device ID, with partners (such as
Google) to display relevant ads on third-party websites and apps.
How long do we keep your data?
We retain your personal data only for as long as necessary to provide our services
or as required by law. Once this period ends, your data will be deleted or
anonymized.
However, we cannot remove your data if legal obligations require us to keep
it—for example, due to bookkeeping regulations or an ongoing contractual
relationship.
Where is our data stored?
Your personal data is stored and maintained within the European Union (EU) and the
European Economic Area (EEA).
However, in some cases, we may share your data with selected suppliers outside the
EEA when they provide services on our behalf. When this happens, we ensure that
appropriate safeguards are in place to protect your personal information and rights.
We only work with trusted partners and take necessary measures to ensure the secure
transfer of your data.
What are your rights?
Depending on where you live, you may have some or all of the following rights
concerning your personal information. These rights are not absolute, may only apply
in certain circumstances, and in some cases, we may decline your request as
permitted by law.
- Right to Access / Know: You may request access to the personal information we
hold about you, including how we use and share it.
- Right to Delete: You may request that we delete the personal information we
maintain about you.
- Right to Correct: You may request corrections to any inaccurate personal
information we hold about you.
- Right of Portability: In certain circumstances, you may request a copy of your
personal information and ask us to transfer it to a third party.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may request that
we stop "selling" or "sharing" your personal data or opt out of the use of your
personal data for targeted advertising. If you visit our site with the Global
Privacy Control opt-out preference signal enabled, we will treat this as a request
to opt-out of the "sale" or "sharing" of information on the device and browser you
use.
- Restriction of Processing: You may ask us to stop or limit how we process your
personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data,
you have the right to withdraw that consent.
- Appeal: If we decline your request, you may appeal our decision by replying
directly to our denial.
- Managing Communication Preferences: You can opt out of receiving promotional
emails at any time via the unsubscribe option in our emails. Please note that opting
out of promotional emails does not stop non-promotional emails, such as those about
your account or orders.
You can exercise any of these rights by using the options available on our site or
by contacting us via the contact details provided below.
We will not discriminate against you for exercising these rights. To process your
request, we may need to collect some information to verify your identity, such as
your email address or account details. If applicable laws allow, you may designate
an authorized agent to make requests on your behalf. We will require proof that
you’ve authorized the agent and may ask you to verify your identity directly.
We will respond to your request in a timely manner, as required by law.
Complaints
If you have any complaints about how we process your personal data, please contact
us using the contact details provided below. If you are not satisfied with our
response, depending on where you live, you may have the right to appeal our decision
by reaching out to us again using the contact details below. Alternatively, you may
lodge your complaint with your local data protection authority.
Cookies
We use cookies to enhance and improve our site and services, such as remembering
your preferences and actions, running analytics, and better understanding user
interactions with our services. This is done in our legitimate interest to manage,
improve, and optimize our services. We may also allow third parties and service
providers to use cookies on our site to better tailor services, products, and ads,
both on our site and across other websites.
Most browsers accept cookies by default, but you can configure your browser to
remove or reject cookies through its settings. Keep in mind that blocking or
deleting cookies may negatively affect your user experience, potentially causing
some features or services to not function correctly or become unavailable.
Furthermore, blocking cookies may not entirely stop how we share information with
third parties, such as our advertising partners.
Third-party websites & services
Our site may contain links to third-party websites or online platforms that we do
not operate or control. If you visit these external sites, we encourage you to
review their privacy policies, security measures, and other terms and conditions. We
do not guarantee or take responsibility for the privacy or security practices of
these third-party sites, nor for the accuracy, completeness, or reliability of any
information they provide.
Please be aware that any information you share on public or semi-public platforms,
including third-party social networking sites, may be visible to other users of the
services and/or those third-party platforms, and may be used by us or third parties
without limitations.
Our inclusion of these links does not imply any endorsement of the content on these
external platforms or their owners/operators, unless otherwise stated on our
services.
Amendments
We may amend or update this policy occasionally. Any changes will take effect once
the updated policy is published on our websites.
Contact
If you have any further questions about your personal data, please reach out to us
via email, and we will do our best to assist you.