These Terms of Service ("Terms") govern your use of the website and services. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms constitute an agreement between you ("Customer" or "You") and INNO Studio ("Company" or "We"). If you do not agree with any part of these Terms, please do not use our website or services.
"Company": Refers to INNO Studio S.A.S., the entity providing the products and services outlined in these Terms.
"Customer": Any individual or legal entity that places an order on the Playtileswebsite.
"Product": Any physical or digital products or any service provided by the Company.
"Order": The act of purchasing products through the Playtiles website. This process involves the Customer reviewing the order details, agreeing to these Terms, and finalizing the purchase.
"Website": The online platform operated by the Company. The Website serves as the primary interface for customers to browse, purchase, and learn about Playtiles products.
Name: INNO Studio S.A.S.
Address: 2, Rue Saint Christophe, 57330, Roussy-Le-Village, France
R.C.S. number: 980 849 822
V.A.T. number: FR61980849822
These Terms define the rights and obligations of both the Customer and the Company in the context of online sales of Playtiles-related products. They are designed to comply with relevant French and European regulations, including but not limited to:
- Consumer protection laws, such as the French Consumer Code.
- E-commerce directives, including the EU Directive on Electronic Commerce.
- Data protection regulations, such as the General Data Protection Regulation(GDPR).
The purpose of these Terms is to establish a clear and fair framework for the sale and purchase of Playtiles products, ensuring that both parties understand their respective responsibilities and rights.
Products are presented on the website in English and/or French. The availability of products is subject to stock levels, and we reserve the right to update product offerings without prior notice. In case of unavailability, customers will be informed and offered alternatives, such as a similar product, a voucher, or the option to cancel their order.
We strive to provide accurate and up-to-date product information. However, due to the nature of the internet, there may be discrepancies in product appearance or specifications. We are not liable for any errors or omissions in product descriptions or images.
Due to the small-scale, artisanal nature of our production, certain parts of the product may be manufactured using 3D printing. Minor variations in finish, texture, or color between units are inherent to this process. By placing an order, the Customer acknowledges and accepts these characteristics as part of the product's nature and not as defects.
Prices are displayed in Euros (€) and include Value Added Tax (VAT). Shipping costs are additional unless otherwise specified during the checkout process. We reserve the right to modify prices at any time; however, such modifications will not affect orders that have already been placed.
In the event of a typographical error resulting in an incorrect price, we reserve the right to cancel the order and refund any amounts paid. We are committed to fair and transparent pricing, and any price adjustments will be communicated to affected customers promptly.
The ordering process is secured and complies with relevant regulations. An order is confirmed through a "double-click" process, which constitutes acceptance of these Terms. This process involves the Customer reviewing the order details, agreeing to these Terms, and finalizing the purchase. Payment must be made in full at the time of order confirmation. We accept various payment methods, which are detailed during the checkout process.
For payments made by credit card, we ensure that transactions are secured using encryption technology to protect your personal and financial information. We adhere to industry standards for payment processing and data security.
We also reserve the right to request additional information or verification from the Customer to prevent fraudulent transactions. This may include proof of identity, address, or other relevant documentation.
Delivery times are indicative and subject to the conditions guaranteed by our shipping partners. We strive to provide accurate and reliable delivery estimates; however, actual delivery times may vary due to factors beyond our control. In case of delay, customers will be informed. We are not responsible for delays caused by force majeure events, such as strikes, natural disasters, or other unforeseeable circumstances.
We offer various shipping options, which are detailed during the checkout process.
Customers are responsible for selecting the appropriate shipping method and providing accurate delivery information. We are not liable for any delays or issues resulting from incorrect or incomplete delivery information provided by the Customer.
For any authorized return from outside the European Union, you are responsible for ensuring the shipment is correctly declared as "RETURNED GOODS" with a nominal value on all customs forms. If the shipment arrives incurring any import duties, taxes, or handling fees for the Company, we reserve the right to refuse the shipment or deduct the full amount of such fees from any refund.
For Customers with a delivery address within the European Union:
In accordance with EU consumer protection law, you have the right to withdraw from your order within 14 days of receiving the goods without giving any reason. You may open and handle the controller only as you would be allowed to in a shop, to establish its nature, characteristics and functioning, and you keep your right to withdraw even if you have done so. Inspecting the controller in this way does not include peeling it from its backing card or applying its micro-suction face to a device: that goes beyond what is necessary to establish its functioning and may reduce your refund as set out below. You remain liable for any diminished value of the goods resulting from handling beyond what is necessary for that purpose.
Return shipping is your responsibility: you arrange and pay for your own return, and the cost of returning the goods to us is not reimbursed. We will reimburse the price you paid within 14 days of the day we are informed of your decision to withdraw, using the same means of payment you used, with no additional fee charged by us. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earliest. Your reimbursement includes the standard outbound delivery cost you paid (we need not reimburse any supplement for a delivery method costlier than our least expensive standard option), but not the cost of returning the goods to us.
How to withdraw: You may use our online withdrawal function, Withdraw from your contract, or complete a model withdrawal form, or send us any unambiguous statement of your decision. We will acknowledge receipt without delay by email.
For Customers with a delivery address outside the European Union:
All sales are final. We do not accept returns or offer refunds for change of mind. For a defective product, see Legal guarantees below.
The right of withdrawal does not apply to goods made to your specifications or clearly personalised. The controller has a micro-suction face. Once it has been applied to a device it is no longer new and requires reconditioning before resale: a replacement backing card, cleaning of the micro-suction, and manual inspection and restoration. Where this has occurred we may deduct from your refund an amount reflecting that reconditioning cost, up to the value of the controller (€5 within a bundle; see apportionment below). Merely removing the controller from its packaging to inspect it, without applying it to a device, is not a basis for any deduction.
Digital Content: The Playtiles games and Season Passes are digital content supplied other than on a tangible medium, in the form of a unique, single-use redeem code, sold at €30 on their own and bundled with a controller at €35. At checkout you expressly request that we make this redeem code available to you before the end of your 14-day withdrawal period and acknowledge that you thereby lose your right of withdrawal in respect of it. Once the code is redeemed, which we record with a timestamp, performance is complete and your right of withdrawal for that digital content is lost. We confirm this consent and acknowledgement to you on a durable medium (by email).
Apportionment: In a bundle, the controller corresponds to €5 and the Season Pass to €30, matching our standalone prices. If you withdraw from the controller after the Season Pass code has been redeemed, we refund the controller portion only (subject to any diminished-value deduction above), plus standard outbound delivery. The Season Pass portion is retained.
INNO Studio S.A.S. is responsible for the legal guarantees below. To make a claim, use our contact form or write to 2 Rue Saint Christophe, 57330 Roussy-Le-Village, France.
For the controller (goods):
The consumer has two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.
Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity requires the trader, where applicable, to supply all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer asks for repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.
The consumer may obtain a reduction of the purchase price while keeping the goods, or end the contract and obtain a full refund against return of the goods, if:
1. the trader refuses to repair or replace the goods;
2. the repair or replacement takes place after thirty days;
3. the repair or replacement causes major inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4. the lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or to end the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask for repair or replacement first.
The consumer is not entitled to end the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are delivered back in working order.
The rights above result from articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.
Official French text, which prevails:
Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.
Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.
La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.
La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.
Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.
Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :
1° Le professionnel refuse de réparer ou de remplacer le bien ;
2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;
3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;
4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.
Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.
Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.
Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.
Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.
Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).
Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.
For the Season Pass (digital content):
The consumer has two years from supply of the digital content or digital service to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. For one year from the date of supply, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.
The legal guarantee of conformity requires the supply of all updates necessary to keep the digital content or digital service in conformity.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay after the request, free of charge and without major inconvenience.
The consumer may obtain a price reduction while keeping the digital content or digital service, or end the contract and obtain a full refund against giving up the digital content or digital service, if:
1. the trader refuses to bring the digital content or digital service into conformity;
2. bringing the digital content or digital service into conformity is unjustifiably delayed;
3. the digital content or digital service cannot be brought into conformity without costs imposed on the consumer;
4. bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5. the lack of conformity persists despite the trader's unsuccessful attempt to bring the digital content or digital service into conformity.
The consumer is also entitled to a price reduction or to end the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask for the digital content or digital service to be brought into conformity first.
Where the lack of conformity is minor, the consumer may only cancel the contract if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable while being brought into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity again.
The rights above result from articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be raised to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund against giving up the digital content or digital service.
Official French text, which prevails:
Le consommateur dispose d'un délai de deux ans à compter de la fourniture du contenu numérique ou du service numérique pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant un délai d'un an à compter de la date de fourniture, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.
La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu numérique ou du service numérique.
La garantie légale de conformité donne au consommateur droit à la mise en conformité du contenu numérique ou du service numérique sans retard injustifié suivant sa demande, sans frais et sans inconvénient majeur pour lui.
Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si :
1° Le professionnel refuse de mettre le contenu numérique ou le service numérique en conformité ;
2° La mise en conformité du contenu numérique ou du service numérique est retardée de manière injustifiée ;
3° La mise en conformité du contenu numérique ou du service numérique ne peut intervenir sans frais imposés au consommateur ;
4° La mise en conformité du contenu numérique ou du service numérique occasionne un inconvénient majeur pour le consommateur ;
5° La non-conformité du contenu numérique ou du service numérique persiste en dépit de la tentative de mise en conformité du professionnel restée infructueuse.
Le consommateur a également droit à une réduction du prix ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la mise en conformité du contenu numérique ou du service numérique au préalable.
Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.
Toute période d'indisponibilité du contenu numérique ou du service numérique en vue de sa remise en conformité suspend la garantie qui restait à courir jusqu'à la fourniture du contenu numérique ou du service numérique de nouveau conforme.
Les droits mentionnés ci-dessus résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.
Le professionnel qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 242-18-1 du code de la consommation).
Le consommateur bénéficie, en outre, de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.
Normal wear: The controller changes with use, like anything you handle every day. These changes are normal wear, not a lack of conformity:
- gradual change in colour, for example from light (UV), contact with skin, oxidation, or dyes such as denim, ink or cosmetics;
- surface wear from handling, for example light marks, micro-scratches, or smoothing and shine on the most pressed areas;
- gradual change in how the buttons feel when pressed, for example softer or less clicky, as long as they still work;
- wear of the plastic membranes, which can turn white where they flex after long use, a sign they have reached the end of their life;
- loss of grip of the micro-suction face caused by dust or lint, which a wet finger restores, and gradual loss of grip after more than 300 attach/detach cycles.
Intended use: The controller is not intended for children under 14. It is designed to be stuck on a phone to play and taken off afterwards. To carry it, keep it in a case, pouch or small box. Its delivery card works as temporary storage.
Damage caused after delivery by an outside event, or by use against these instructions, is not a lack of conformity. For example:
- a button that catches on fabric and comes off because the controller was left on a phone in a pocket or bag;
- a button or plunger broken by a fall, a shock, crushing, chewing, or pulling on it;
- immersion in water, which can loosen the glue of the stickers;
- damage from solvents, alcohol or cleaning products;
- a modified or disassembled controller.
A button that comes off usually clips back onto its plunger (see our FAQ). A lost button is not a lack of conformity. Replacement buttons and plungers are sold in our shop.
How to make a claim: This covers defects. To return a product you no longer want, see Right of Withdrawal above. Send us your order number, a photo or short video showing the problem as clearly as possible, and a few words on what happened. We need these to assess your claim. If we confirm a lack of conformity, we fix it free of charge, usually by posting you a spare part. If the problem comes from normal wear or from use outside the intended purpose, we explain why. Replacement parts remain available in our shop.
The Company is responsible for the proper execution of obligations resulting from the contract, except in cases of force majeure. The choice and purchase of products are the customer's responsibility. The Company is not liable for any indirect damages, such as loss of profit or opportunity, resulting from the use of its products.
We are not liable for any damages arising from the misuse or improper use of its products. Customers are responsible for using the products in accordance with the instructions and guidelines provided by the Company.
All intellectual property rights related to the products, including trademarks, copyrights, and patents, remain the property of the Company. Customers are prohibited from reproducing, selling, distributing, or modifying Playtiles products without explicit permission.
In case of a dispute, the Customer and the Company agree to seek an amicable resolution through mediation or arbitration before proceeding to litigation. The venue for any legal proceedings will be the competent courts in the jurisdiction where the Company is headquartered.
The Company is not liable for any delays or failures in performance resulting from force majeure events, including but not limited to natural disasters, wars, civil unrest, and government actions. In such cases, we will notify the Customer and make reasonable efforts to mitigate the impact of the force majeure event.
Our total liability for any claims arising from these Terms or the use of its products is limited to the amount paid by the Customer for the products. The Company is not liable for any consequential or indirect damages, such as loss of profits or business interruption.
Both parties agree to maintain the confidentiality of any non-public, sensitive information disclosed during the course of their interactions. This obligation does not apply to information that is already in the public domain or required to be disclosed by law.
We reserve the right to amend these Terms at any time to reflect changes in our services, business practices, or legal obligations. The most current version will always be posted on our Website. For existing customers, material changes that negatively affect your rights will not apply retroactively to orders already placed. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
These Terms are provided in English and/or French and may be translated into other languages for convenience. In case of discrepancies, the French version will prevail.
The Playtiles website may contain links to third-party sites. We are not responsible for the content or actions of these sites and provide these links for informational purposes only.
Customers are responsible for complying with all applicable laws and regulations in their jurisdiction when using Playtiles products. We reserve the right to terminate services if a customer's use violates any laws or these Terms.
We provide customer support services to assist with inquiries and issues related to its products. Customers can contact support through the provided email or phone number. We strive to respond to customer inquiries promptly and effectively.
Customer data is collected for order processing and may be shared with contractual partners, such as accounting and legal firms. Customers can exercise their rights to access, rectify, and oppose the use of their data by contacting the Company.
We are committed to protecting customer data and adheres to relevant data protection regulations, including the General Data Protection Regulation (GDPR). We implement appropriate technical and organizational measures to ensure the security and confidentiality of customer data.
You can learn more about how we collect and use your data through our privacy policy.
These Terms are governed by French law. In case of dispute, parties will seek an amicable resolution. Failing that, French courts will have jurisdiction.