Terms of service

Preamble

These Terms of Service ("Terms") govern your use of the website and services. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms constitute an agreement between you ("Customer" or "You") and INNO Studio ("Company" or "We"). If you do not agree with any part of these Terms, please do not use our website or services.

Definitions

"Company": Refers to INNO Studio S.A.S., the entity providing the products and services outlined in these Terms.

"Customer": Any individual or legal entity that places an order on the Playtileswebsite.

"Product": Any physical or digital products or any service provided by the Company.

"Order": The act of purchasing products through the Playtiles website. This process involves the Customer reviewing the order details, agreeing to these Terms, and finalizing the purchase.

"Website": The online platform operated by the Company. The Website serves as the primary interface for customers to browse, purchase, and learn about Playtiles products.

Company details

Name: INNO Studio S.A.S.

Address: 2, Rue Saint Christophe, 57330, Roussy-Le-Village, France

R.C.S. number: 980 849 822

V.A.T. number: FR61980849822

Purpose

These Terms define the rights and obligations of both the Customer and the Company in the context of online sales of Playtiles-related products. They are designed to comply with relevant French and European regulations, including but not limited to:

- Consumer protection laws, such as the French Consumer Code.

- E-commerce directives, including the EU Directive on Electronic Commerce.

- Data protection regulations, such as the General Data Protection Regulation(GDPR).

The purpose of these Terms is to establish a clear and fair framework for the sale and purchase of Playtiles products, ensuring that both parties understand their respective responsibilities and rights.

Products

Products are presented on the website in English and/or French. The availability of products is subject to stock levels, and we reserve the right to update product offerings without prior notice. In case of unavailability, customers will be informed and offered alternatives, such as a similar product, a voucher, or the option to cancel their order.

We strive to provide accurate and up-to-date product information. However, due to the nature of the internet, there may be discrepancies in product appearance or specifications. We are not liable for any errors or omissions in product descriptions or images.

Prices

Prices are displayed in Euros (€) and don't include Value Added Tax (VAT), which are calculated at checkout. Shipping costs are additional unless otherwise specified during the checkout process. We reserve the right to modify prices at any time; however, such modifications will not affect orders that have already been placed.

In the event of a typographical error resulting in an incorrect price, we reserve the right to cancel the order and refund any amounts paid. We are committed to fair and transparent pricing, and any price adjustments will be communicated to affected customers promptly.

Order & Payment

The ordering process is secured and complies with relevant regulations. An order is confirmed through a "double-click" process, which constitutes acceptance of these Terms. This process involves the Customer reviewing the order details, agreeing to these Terms, and finalizing the purchase. Payment must be made in full at the time of order confirmation. We accept various payment methods, which are detailed during the checkout process.

For payments made by credit card, we ensure that transactions are secured using encryption technology to protect your personal and financial information. We adhere to industry standards for payment processing and data security.

We also reserve the right to request additional information or verification from the Customer to prevent fraudulent transactions. This may include proof of identity, address, or other relevant documentation.

Delivery

Delivery times are indicative and subject to the conditions guaranteed by our shipping partners. We strive to provide accurate and reliable delivery estimates; however, actual delivery times may vary due to factors beyond our control. In case of delay, customers will be informed. We are not responsible for delays caused by force majeure events, such as strikes, natural disasters, or other unforeseeable circumstances.

We offer various shipping options, which are detailed during the checkout process.

Customers are responsible for selecting the appropriate shipping method and providing accurate delivery information. We are not liable for any delays or issues resulting from incorrect or incomplete delivery information provided by the Customer.

Right of Withdrawal

In accordance with consumer protection laws, customers have the right to withdraw from their order within 14 days of receipt without giving any reason. To exercise this right, customers must inform the Company of their decision and return the products in their original condition. Return shipping costs are the customer's responsibility. Refunds will be processed within 14 days of receipt of the returned items.

The right of withdrawal does not apply to personalized products or products that have been used or damaged by the Customer. We reserve the right to refuse returns that do not comply with our internal return policy.

Liability

The Company is responsible for the proper execution of obligations resulting from the contract, except in cases of force majeure. The choice and purchase of products are the customer's responsibility. The Company is not liable for any indirect damages, such as loss of profit or opportunity, resulting from the use of its products.

We are not liable for any damages arising from the misuse or improper use of its products. Customers are responsible for using the products in accordance with the instructions and guidelines provided by the Company.

Intellectual Property

All intellectual property rights related to the products, including trademarks, copyrights, and patents, remain the property of the Company. Customers are prohibited from reproducing, selling, distributing, or modifying Playtiles products without explicit permission.

Dispute Resolution

In case of a dispute, the Customer and the Company agree to seek an amicable resolution through mediation or arbitration before proceeding to litigation. The venue for any legal proceedings will be the competent courts in the jurisdiction where the Company is headquartered.

Force Majeure

The Company is not liable for any delays or failures in performance resulting from force majeure events, including but not limited to natural disasters, wars, civil unrest, and government actions. In such cases, we will notify the Customer and make reasonable efforts to mitigate the impact of the force majeure event.

Limitation of Liability

Our total liability for any claims arising from these Terms or the use of its products is limited to the amount paid by the Customer for the products. The Company is not liable for any consequential or indirect damages, such as loss of profits or business interruption.

Confidentiality

Both parties agree to maintain the confidentiality of any non-public, sensitive information disclosed during the course of their interactions. This obligation does not apply to information that is already in the public domain or required to be disclosed by law.

Amendments

We reserve the right to amend these Terms at any time. Customers will be notified of any changes, and continued use of the services after notification constitutes acceptance of the new terms.

Governing Language

These Terms are provided in English and/or French and may be translated into other languages for convenience. In case of discrepancies, the French version will prevail.

Third-Party Links & Services

The Playtiles website may contain links to third-party sites. We are not responsible for the content or actions of these sites and provide these links for informational purposes only.

Compliance With Laws

Customers are responsible for complying with all applicable laws and regulations in their jurisdiction when using Playtiles products. We reserve the right to terminate services if a customer's use violates any laws or these Terms.

Customer Support

We provide customer support services to assist with inquiries and issues related to its products. Customers can contact support through the provided email or phone number. We strive to respond to customer inquiries promptly and effectively.

Data Protection

Customer data is collected for order processing and may be shared with contractual partners, such as accounting and legal firms. Customers can exercise their rights to access, rectify, and oppose the use of their data by contacting the Company.

We are committed to protecting customer data and adheres to relevant data protection regulations, including the General Data Protection Regulation (GDPR). We implement appropriate technical and organizational measures to ensure the security and confidentiality of customer data.

You can learn more about how we collect and use your data through our privacy policy.

Contact

These Terms are governed by French law. In case of dispute, parties will seek an amicable resolution. Failing that, French courts will have jurisdiction.